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FAQ
Welcome to Encivella Apparel! We offer Lingerie and nightdress at the best prices. Explore our collection and shop with confidence. We also have a stunning nails collection. For any questions, feel free to reach out through our contact page, Instagram, or WhatsApp!
Our customer support is available Monday to Saturday: 12am-12pm.Average answer time: 1h
What products do you sell?
We specialize in premium lingerie and nightdresses designed for comfort, elegance, and confidence. Every piece is handpicked to make you feel your best.
Do you deliver across the UAE?
Yes, we offer nationwide delivery across the UAE. Most orders arrive within 2 to 4 business days
What payment methods do you accept?
We accept both Cash on Delivery (COD) and secure online payments through debit/credit card.
Can I return or exchange an item?
Yes! We offer returns and exchanges within 7 days of delivery. Items must be unworn, unused, with tags and original packaging.
Note: For hygiene reasons, some lingerie items may not be eligible for return. Please check the product details before purchasing.
Is your packaging discreet?
Absolutely. All orders are shipped in plain, unbranded packaging to protect your privacy.
How can I contact customer service?
You can reach us anytime via:
📱 WhatsApp
📸 Instagram DM
📧 Email: info@encivella.com